What is the current availability of products displayed online?
Items listed in our Holiday Shoppe will ship within five business days. Custom orders take approximately three - four weeks to craft.
Because of limited availability, we strongly suggest clients make their purchasing decisions early during peak holiday seasons.
Do you sell conflict-free diamonds?
KatherineHelena is committed to selling only legitimate diamonds. We have vowed not to deal with or purchase from any source that deals in conflict diamonds. All solitaire diamonds sold are GIA certified and come with the original GIA documentation.
We fully support the Kimberly Process Certification Scheme and work closely with only the most reputable, professional suppliers to ensure compliance.
Do you sell clarity enhanced or fracture filled diamonds?
No. We never sell clarity enhanced or fracture filled diamonds. You can be confident that you will only purchase a 100% natural diamond that has never been artificially treated in any way.
What forms of payment do you accept?
For domestic orders we accept the following:
How will my order be shipped?
All items are shipped insured. Please do not select Priority Mail shipping for any orders over the value of $500.00. Fed-Ex orders will be shipped insured via Fed Ex 2-3 day shipping. A tracking number for your purchase will be provided on the next business day following your purchase.
Is sales tax applied to on-line purchases?
6% sales tax will be added to all orders shipped within the State of Virginia.
Can I return or exchange my merchandise?
We do not accept returns or exchanges on any of our custom order items. The return window for all other fine jewelry purchases is ten days.
Items listed in our Holiday Shoppe will ship within five business days. Custom orders take approximately three - four weeks to craft.
Because of limited availability, we strongly suggest clients make their purchasing decisions early during peak holiday seasons.
Do you sell conflict-free diamonds?
KatherineHelena is committed to selling only legitimate diamonds. We have vowed not to deal with or purchase from any source that deals in conflict diamonds. All solitaire diamonds sold are GIA certified and come with the original GIA documentation.
We fully support the Kimberly Process Certification Scheme and work closely with only the most reputable, professional suppliers to ensure compliance.
Do you sell clarity enhanced or fracture filled diamonds?
No. We never sell clarity enhanced or fracture filled diamonds. You can be confident that you will only purchase a 100% natural diamond that has never been artificially treated in any way.
What forms of payment do you accept?
For domestic orders we accept the following:
- Major Credit Cards. Merchandise will ship to the verifiable billing address of cardholder.
- PayPal. Verified users with confirmed addresses only.
- Direct Wire Transfer - please contact accounting at accounting@katherinehelena.com
How will my order be shipped?
All items are shipped insured. Please do not select Priority Mail shipping for any orders over the value of $500.00. Fed-Ex orders will be shipped insured via Fed Ex 2-3 day shipping. A tracking number for your purchase will be provided on the next business day following your purchase.
Is sales tax applied to on-line purchases?
6% sales tax will be added to all orders shipped within the State of Virginia.
Can I return or exchange my merchandise?
We do not accept returns or exchanges on any of our custom order items. The return window for all other fine jewelry purchases is ten days.